Privacy Policy

Invited accounts and private sharing

Account registration is by invitation through our existing authentication provider, Clerk. Signing in does not subscribe you to email. Saved searches, must-haves, favorites and property-update preferences belong to your account. Your explicitly assigned agent can help manage searches and favorites; assignment administrators manage connections, not automatic access to private notes.

Your places stay private unless you expressly let your assigned agent view and edit them. You can stop sharing, edit or remove places at any time. Reassignment resets place sharing. We do not silently import places saved only in your browser. Drive-time estimates are not available in this release.

Where household sharing is available, each person uses a separate verified account. We check the specific individual household relationship using our existing Follow Up Boss integration, read-only; we do not infer it from an address, surname or aggregated contact emails. Both people agree to share favorites and household notes. Places are excluded. Either person can revoke household sharing; both must separately allow agent access, and reassignment invalidates that access. Your own saved data remains yours.

Favorites and tracking are separate choices. Saving or sharing a home does not send an email or contact anyone. Native saved-search emails and custom tracked-property emails remain paused in this candidate until their respective delivery and unsubscribe checks are complete. Any future activation requires the applicable clear email permission; an existing opt-out is not erased by sign-in or search edits.

Who we are

The Matt Rhine Group of Keller Williams Legacy is located at 1447 York Rd, Suite 203, Lutherville-Timonium, MD 21093. Contact us at matt@mattrhinegroup.com or 410-599-1660. The brokerage office number is 443-660-9229.

Information you share with us

We collect information you submit through website forms, including your name, email address, phone number, message, and what you are interested in. We also receive information you choose to submit through our Facebook and Instagram lead forms. If you allow optional analytics, we collect basic information about public website visits and general interactions.

How we use and share information

We use your information to respond to inquiries, send requested property information, arrange tours, and follow up about real estate services. Leads are stored in our customer relationship management system, Follow Up Boss.

Listing tour requests are also saved in our website database so we can retry delivery if Follow Up Boss is unavailable. A requested day and time is a preference, not a confirmed appointment; our team confirms each listing tour personally.

We may share details with the builder of a community you asked about—for example, Keelty Homes for The Villas at Woodbrook—only to answer your request. We do not sell personal information.

Optional analytics and cookies

Analytics and advertising cookies are separate, optional choices, independent of email signup. Choose Customize in our privacy notice, select the purposes you allow, then Save choices, or choose Essential only. Allow all enables only available optional purposes. Google Analytics loads only when analytics is allowed. Google advertising measurement and remarketing load only when advertising cookies are allowed. Meta advertising and identified account activity sharing are not currently enabled. We use manually selected events, not automatic form or page-metadata collection.

Without your permission, the corresponding measurement tools do not load or set their cookies. We honor Global Privacy Control and Do Not Track signals. Choose Customize, then Essential only to decline all optional measurement. To change or withdraw a choice, select Privacy choices in the footer, uncheck that purpose and save, or choose Essential only. The website and inquiry forms work without optional measurement. These choices do not enroll you in email, text or call marketing.

Anonymous advertising visitors are not identified CRM contacts. We exclude private account pages, messages, private saved destinations, contact details and URL tokens from measurement. We do not send enhanced contact matching data or upload customer audiences. You can contact us about information already received. Information you deliberately submit in an inquiry is handled separately as described above.

Third-party tools and links

If you use Ask Woodbrook, an AI provider processes your questions to help answer them using the website’s verified community information. AI answers may be imperfect; our team confirms details. Please do not put sensitive personal information in chat. Conversations are not saved by this website unless you choose to send your questions and contact details to our team through our inquiry form.

Browser-only “Your places” stay in your browser unless you explicitly choose to save them to an invited account. Account searches, must-haves, favorites, private questions and notes, and places are stored with that account. The client and their explicitly assigned agent can use the shared workspace; places are shared with the agent only after the client agrees. You can edit or remove your saved places. Choosing notification preferences does not by itself turn on email alerts.

When optional drive-time routing is available, address searches and coordinates are processed by Mapbox through our server. Our server temporarily caches estimates using rounded location coordinates, not place names or addresses. Your saved places and private notes are not included in page URLs, analytics or inquiry submissions.

When online scheduling is available, Calendly provides tour booking. Your name, email, cell phone, selected home/lot and confirmed booking time are shared with our team to follow up. If you first use our inquiry form, your name, email, phone and selected home/lot are shared with Calendly to prefill the scheduler. Calendly has its own Privacy Notice (opens in a new tab). You can instead ask our team to arrange a time directly.

When our comparable-sales home value report is available, the address and optional home details you enter are sent to our server to look up nearby sold homes and prepare a range; they are not placed in page URLs, analytics or browser storage. If you choose to request a personal valuation or ask for the report, your name, email, optional phone, and a reference to that report are saved so we can follow up personally. The report is not automatically emailed.

The Homebot home-value widget and YouTube interview embeds are provided by other companies and have their own privacy policies. Their policies explain how they handle information when you use their services: Homebot Privacy Policy (opens in a new tab) and Google and YouTube Privacy Policy (opens in a new tab). Facebook and Instagram also apply their own policies to information submitted through their lead forms.

Private client workspaces

Existing invited accounts sign in through Clerk. When workspace access is available, clients and their explicitly assigned agent can manage saved searches, must-haves, favorites and private notes. Only authorized assignment administrators can connect or change assignments; managing assignments does not grant access to unassigned private notes. Starting a workspace does not subscribe you to email. Private notes and saved account data are excluded from analytics and inquiry submissions. Saved places, traffic estimates, household sharing and new public registration are not activated in this account release.

Saved-search new-listing emails use Repliers only when that service, matching and unsubscribe behavior are verified and enabled. They are separate from tracked-home property-update emails and can remain off while property-update delivery is enabled. When enabled after delivery testing, tracked-home emails use our verified existing mail account through Gmail or our configured mail provider, with your assigned agent’s reply address and an unsubscribe link. The mail provider receives the recipient email address and message to deliver it. Notification-only updates link to your private workspace without listing photos, prices, private notes or saved destinations in the email.

Track this home is a separate preference from favorites and requires a current property-update email choice before sending. Existing home-alert email opt-outs also stop property updates. Untracking removes retained price snapshots. Ordinary tracking records expire after 30 days; accepted-email receipts and audit records remain for at least 181 days to prevent duplicates. Uncertain sends remain held for audited staff review without automatic expiry or resend. Unsubscribing stops email eligibility without deleting your account. Signing in, editing searches or tracking another home does not renew an existing opt-out.

Your information and communication choices

You can ask to access, correct or delete your information, or unsubscribe from our texts or emails, by contacting matt@mattrhinegroup.com or calling 410-599-1660.

Daily new-match email preparation

Saved-search new-match email preferences are separate from tracked-home updates, cookies and inactive provider-hosted alert requests. Saving a search or signing in is not consent. Each person, including each household member, chooses their own searches and can pause them or unsubscribe without losing account access.

The prepared notification-only delivery uses our existing Gmail connection with the current assigned agent’s reply address. Emails contain a general notice and private portal link, not home photos, prices or personal search criteria. The portal checks current access, matching criteria and listing-display permissions. Delivery and automatic scheduling remain disabled pending review, sender verification and a controlled delivery test. A successful sign-in or saved preference does not prove delivery.

Equal Housing Opportunity

The Matt Rhine Group supports Equal Housing Opportunity. We welcome inquiries about housing and real estate services without discrimination on the basis of race, color, religion, sex, disability, familial status, national origin, or other characteristics protected by applicable law.